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Information about Coronavirus

There has been plenty of news coverage regarding the ongoing outbreak of Coronavirus (also known as COVID-19) and, inevitably, there are growing questions about the risks of travelling abroad and what these mean for people’s current and future holiday plans. We completely understand all concerns and want to reassure travellers that everyone at Turquoise Holidays is closely monitoring the developments on a daily basis.

As of 17th March 2020, the Foreign & Commonwealth Office has advised against all non-essential travel worldwide, with immediate effect. It applies initially for 30 days. We are in contact with all guests who are currently on holiday and speaking to all other affected clients.

Our advice is always guided by the up-to-date information from the Foreign & Commonwealth Office and we would advise you to check its advice on a regular basis, especially if you have booked a trip, or are looking to travel in the near future. We continue to be in regular contact with our airline partners and representatives on the ground in the affected destinations, to ensure we have the latest information pertaining to any operational or logistical adjustments. If you have booked with Turquoise and have any concerns about your holiday, then please do get in touch with your dedicated travel specialist. We will continue to monitor the situation and will update this page accordingly.

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Covid-19 FAQ

Should I still book my holiday?  

In short, yes! Although we appreciate it is a very unsettling time, we want to assure you that you can continue booking your holidays with confidence. In order to support this, we are offering all new bookings confirmed between now and 30th April 2020 a refundable deposit. Please speak to our travel specialists for the full terms and conditions on the refundable deposit option with Turquoise, as it will be dependent on individual booking details and destinations.

Can I change my travel dates?  

As of 17th March 2020, the Foreign & Commonwealth Office has advised against all non-essential travel worldwide, for an initial period of 30 days, for all British nationals. If you are due to travel between now and 30th April 2020 and would like to change your travel dates, please contact the Turquoise team, if you haven’t spoken to us already. If you are due to travel after 30th April and would like to discuss changing your travel dates, please contact us as soon as possible.

What happens if I want to cancel?  

As it stands, our normal cancellation policy will apply. Please see section 6 of our booking conditions for full details. If you are sure you do not want to travel at this time, please speak to your specialist about postponing your holiday, rather than cancelling at this stage.

What happens if I, or a loved one, becomes unwell?  

If you or a loved one becomes unwell, please let us know as soon as possible. We will do everything we can to assist with cancelling your holiday, although cancellation fees will need to be claimed for through your travel insurance provider. Please always make sure you take out comprehensive travel insurance for your travels. If you need assistance with this please let us know.  

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