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Information about Coronavirus

We continue to follow and monitor advice from the Foreign and Commonwealth Office on travel to each of our destinations. We are working around the clock to ensure all existing clients who are travelling imminently have been contacted to discuss their holiday. Please rest assured we are working as fast as we can, prioritising contact by departure date, with your safety and security remaining our top priority.  With rules and regulations changing rapidly for each destination, we are focused on remaining flexible and communicating up-to-date information, as soon as we can.

We are hugely grateful for your ongoing loyalty, understanding and patience during this unprecedented time. As a family owned and run business, we have spent the last 18 years developing personal and deep-rooted relationships with our clients and partners around the world, in order to provide the very best holiday experience. We are proud of the service we continue to deliver and so very grateful for your continued support of Turquoise.  

If you have any questions or concerns about an upcoming holiday with Turquoise, please do not hesitate to get in touch with us. For those thinking of booking a holiday with Turquoise later in 2021 or in 2022, please do speak to our team of experts who would be more than happy to help.

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Covid-19 FAQ

Can I book a Turquoise holiday at the moment?
 

Yes. If you are interested in booking a holiday with Turquoise departing in 2021 or 2022, rest assured you can book with the knowledge that whatever happens, your money and holiday plans are safe. Non-essential international travel is currently banned until 17th May and we will wait to hear the outcome of the report from the government's Global Travel Taskforce, due to be published on 12th April. Please speak to one of our experts as soon as possible for more information or to discuss the current rules, regulations and entry requirements for the holiday destination you are considering. We are constantly monitoring updates to ensure that we have the most up-to-date information and can advise our customers accordingly.

What is your refundable deposit policy?
 

The Turquoise Holiday Company understands that flexibility and freedom is key to our guests. For all departures from 01 January – 31 December 2021, The Turquoise Holiday Company is offering a 100% fully refundable deposit, 35 days prior to departure, at which point the final payment for your holiday is due*. The current UK overseas travel ban is scheduled to be lifted on 17th May 2021, so for all departures from that date forward, we will review the latest regulations for your chosen destination when the final balance would be due, and should there be an ongoing border closure at your destination, you will be entitled to a refund of your deposit. Should your destination still be forecast to open to UK visitors from 17th May, your deposit will not be refundable. However, if you are still uncomfortable travelling as planned, we can issue a credit note for the deposit paid, provided there are no cancellation fees from our suppliers, to be used on a Turquoise holiday at a later date.

Please note: we are keeping the situation under constant review and should the travel picture for your destination change once you have paid your final balance, we will contact you at that stage and discuss all available options for rebooking or cancelling your trip.

*Terms and conditions apply.

What happens if the situation changes within 35 days of departure, after I have paid my full balance?
 

If any changes are required within 35 days of departure due to a government advisory against travel to your holiday destination, or if the UK returns to a national or regional lockdown, we will be able to assist with rebooking your trip to a new date of travel, should that be your preferred option. We will waive our standard amendment fees, although please note there may be additional cost incurred should your new dates of travel fall within a different seasonality at your destination. Should you prefer to cancel the trip rather than rebook for a new date, the majority of our holidays will have no cancellation charges, however please note that a small number of our partners do charge fees for a late cancellation. Please also be aware some airlines refund in the form of a credit voucher for future travel, rather than in cash.

Is it still possible to change my travel dates or organise a holiday credit for the future?
 

Yes. If you have a holiday booked and would like to explore the possibility of changing the date of travel or destination, we will do all we can to assist. If an amendment needs to be made as a result of ongoing government travel restrictions due to Covid-19, no amendment fees will be charged. Differences in airfares and hotel rates may be chargeable – your consultant will be able to guide and advise you so that any additional charges are kept to an absolute minimum. For those who are unsure as to when they would like to travel in the future, but know they would like to rearrange a holiday with Turquoise, we are happy to hold a credit for up to 12 months.

Is it too early to book for 2022?
 

No. With so many British tourists having had to delay their holidays over the last 12 months, we hugely recommend getting your holiday plans confirmed as soon as possible, as availability is filling up fast. This is especially important for remote destinations, small lodges and boutique hotels, where availability during peak months is already limited. So, to avoid any disappointment, please do not hesitate to get in touch with our team for a bespoke holiday quote. We are also currently offering a 100% refundable deposit to all Turquoise customers. Please speak to our travel specialists for the full terms and conditions on the refundable deposit offer.

What happens if I, or a loved one, becomes unwell?
 

If you or a loved one becomes unwell, please let us know as soon as possible. We will do everything we can to assist with cancelling or postponing your holiday, although in some cases there may be cancellation fees, which will need to be claimed through your travel insurance provider. Please always make sure you take out comprehensive travel insurance for your travels. Many countries now require visitors to show proof of a negative PCR test, taken within a certain number of days pre-departure – should you test positive for Covid-19 at this stage, most hotels and airlines will allow a postponement. This means that you may still be able to take your holiday at a later date and not have to worry about claiming anything on insurance. This is looked at on a case-by-case basis and your consultant will be available at all times to help navigate this situation should it occur.

What happens if I want to cancel, but my holiday is not directly impacted by the pandemic or UK government advisories against travel?
 

As it stands, our normal cancellation policy will apply. Please see section 6 of our booking conditions for full details. If you are sure you do not want to travel at this time, please speak to your specialist about postponing your holiday, rather than cancelling at this stage. We will always be as flexible as possible.

Will my travel insurance cover Covid-19?
 

It is important that you arrange travel insurance for all guests travelling at the time of booking a holiday. Every insurance policy is different, so it is important that you check your chosen provider’s policy on claims related to Covid-19. The Turquoise Holiday Company can assist you with recommending insurance providers.

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