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Information about Coronavirus

We continue to follow and monitor advice from the Foreign, Commonwealth and Development Office on travel to each of our destinations. We realise information around the government’s traffic light system can be confusing, especially regarding what it means for your holiday and we are working around the clock to ensure all existing clients who are travelling imminently have been contacted. Please rest assured we are working as fast as we can, prioritising contact by departure date, with your safety and security remaining our top priority. With rules and regulations changing rapidly for each destination, we are focused on remaining flexible and communicating up-to-date information as soon as we can.

We are hugely grateful for your ongoing loyalty, understanding and patience during this unprecedented time. As a family owned and run business, we have spent the last 19 years developing personal and deep-rooted relationships with our clients and partners around the world, in order to provide the very best holiday experience. We are proud of the service we continue to deliver and we’re very grateful for your continued support of Turquoise.

If you have any questions or concerns about an upcoming holiday with Turquoise, please do not hesitate to get in touch with us. If you’d like to know more about our individual policies considering destinations categorised green, amber or red according to the government’s ‘traffic light system’, please see the appropriate question below. For those thinking of booking a holiday with Turquoise later in 2021 or in 2022, please do speak to our team of experts who would be more than happy to help.

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Covid-19 FAQ

Can I book a Turquoise holiday at the moment?
 

Absolutely. If you are interested in booking a holiday with Turquoise departing in 2021 or 2022, rest assured you can book safe in the knowledge that whatever happens, your money and holiday plans are secure. Non-essential international travel resumed on Monday, 17th May, with destinations categorised green, amber or red according to the government’s ‘traffic light system’. To find out what this means for the destination you’re thinking of visiting, please see our Where Can I Travel? page on our website or speak to one of our experts as soon as possible. We are constantly monitoring updates to ensure that we have the most up-to-date information and can advise our customers accordingly.

What is your refundable deposit policy for new bookings?
 

If you’re interested in booking a holiday but unsure about committing to anything while travel restrictions are still in place, please refer to our separate Refundable Deposit Policy document which gives details on the refundable deposit policy that we are currently offering.

What is your refund policy for existing bookings?
 

We are currently only considering refunds for bookings due to depart within the next three weeks, in line with the government’s three-weekly review of the traffic light status for each country. We are expecting more and more countries to be added to the government’s green list every three weeks, so even if the destination you are visiting isn’t on the green list currently, there is a chance it will be by the time you are due to travel. If you have a holiday booked with us and would like to check the status of the trip, we would encourage you to get in touch with us as soon as possible.

What is your policy if I’m travelling to a destination on the green list?
 

If your booking is to a destination that’s currently on the green list, then your deposit will not be refundable and there will be no option to cancel. However, if you still feel uncomfortable travelling as planned, then we will do all we can to help rebook your trip for alternative dates, however amendment fees may apply. Your consultant will be able to guide and advise you so that any additional charges are kept to an absolute minimum.

What is your policy if I’m travelling to an amber destination?
 

If you’re visiting a destination on the government’s amber list and able to self-isolate for a minimum of five days on your return, then our policy is to travel as planned. If you’re unable to self-isolate, then we can rebook your holiday for an alternative date – we won’t charge any amendment fees, but please be aware that some seasonal differences to pricing may apply. If you’re unable to rebook for a different date then we will offer a refund. The majority of our holidays will have no cancellation charges, but please be aware some airlines refund in the form of a credit voucher for future travel, rather than in cash.

What is your policy if I’m due to visit a red destination?
 

If you’re visiting a destination that will be on the government’s red list at the time of travel, we will help you to rebook your holiday for an alternative date – please note we won’t charge any amendment fees, but there may be seasonal differences in pricing that would apply. If you’re unable to rebook for a different date then we will offer a refund. The majority of our holidays will have no cancellation charges, but please be aware some airlines refund in the form of a credit voucher for future travel, rather than in cash.

Is it too early to book for 2022?
 

No. With so many British tourists having had to delay their holidays over the last 12 months, we hugely recommend getting your holiday plans confirmed as soon as possible, as availability is filling up fast. This is especially important for remote destinations, small lodges and boutique hotels, where availability during peak months is already limited. So, to avoid any disappointment, please do not hesitate to get in touch with our team for a bespoke holiday quote.

What happens if I, or a loved one, becomes unwell?
 

If you or a loved one becomes unwell, please let us know as soon as possible. We will do everything we can to assist with cancelling or postponing your holiday, although in some cases there may be cancellation fees, which will need to be claimed through your travel insurance provider. Please always make sure you take out comprehensive travel insurance for your travels. Many countries now require visitors to show proof of a negative PCR test (some will require this even if you’ve been fully vaccinated), taken within a certain number of days pre-departure – should you test positive for Covid-19 at this stage, most hotels and airlines will allow a postponement. This means that you may still be able to take your holiday at a later date and not have to worry about claiming anything on insurance. This is looked at on a case-by-case basis and your consultant will be available at all times to help navigate this situation should it occur.

What happens if I want to cancel, but my holiday is not directly impacted by the pandemic or UK government advisories against travel?
 

As it stands, our normal cancellation policy will apply. Please see section 6 of our booking conditions for full details. If you are sure you do not want to travel at this time, please speak to your specialist about postponing your holiday, rather than cancelling at this stage. We will always be as flexible as possible.

Will my travel insurance cover Covid-19?
 

It is important that you arrange travel insurance for all guests travelling at the time of booking a holiday. Every insurance policy is different, so it is important that you check your chosen provider’s policy on claims related to Covid-19. The Turquoise Holiday Company can assist you with recommending insurance providers.

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