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Information about Coronavirus
Following Government advice from the Foreign and Commonwealth Office against all but essential travel for an indefinite period, the Turquoise team are working around the clock to ensure all our clients travelling imminently have been contacted to discuss the different options regarding their trip. Please rest assured we are working as fast as we can, prioritising contact by departure date, with your safety and security remaining our top priority.
We are hugely grateful for your ongoing loyalty, understanding and patience during this unprecedented time. As a family owned and run business, we have spent the last 18 years developing personal and deep-rooted relationships with our clients and partners around the world, in order to deliver the very best holiday experience. We are proud of the service we continue to deliver and so very grateful for your continued support of Turquoise.
If you have questions or concerns about an upcoming holiday with Turquoise, please do not hesitate to get in touch with us at any time.
Covid-19 FAQ
In short, yes! Although we appreciate it is a very unsettling time, we want to assure you that you can continue booking your holidays with confidence. In order to support this, we are offering all new bookings confirmed between now and 14th August 2020 a refundable deposit. Please speak to our travel specialists for the full terms and conditions on the refundable deposit option with Turquoise, as it will be dependent on individual booking details and destinations.
As of the 17th March 2020, the Foreign & Commonwealth Office advised against all non-essential travel worldwide, for all British nationals. If you are due to travel imminently and would like to change your travel dates and we haven't been in touch already, please contact us as soon as possible.
As it stands, our normal cancellation policy will apply. Please see section 6 of our booking conditions for full details. If you are sure you do not want to travel at this time, please speak to your specialist about postponing your holiday, rather than cancelling at this stage.
If you or a loved one becomes unwell, please let us know as soon as possible. We will do everything we can to assist with cancelling your holiday, although cancellation fees will need to be claimed for through your travel insurance provider. Please always make sure you take out comprehensive travel insurance for your travels. If you need assistance with this please let us know.
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