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Information about Coronavirus

We continue to follow and monitor advice from the Foreign and Commonwealth Office on travel to each of our destinations. We are working around the clock to ensure all existing clients who are travelling imminently have been contacted to discuss their holiday. Please rest assured we are working as fast as we can, prioritising contact by departure date, with your safety and security remaining our top priority.  With rules and regulations changing rapidly for each destination, we are focused on remaining flexible and communicating up-to-date information, as soon as we can.

We are hugely grateful for your ongoing loyalty, understanding and patience during this unprecedented time. As a family owned and run business, we have spent the last 18 years developing personal and deep-rooted relationships with our clients and partners around the world, in order to provide the very best holiday experience. We are proud of the service we continue to deliver and so very grateful for your continued support of Turquoise.  

If you have any questions or concerns about an upcoming holiday with Turquoise, please do not hesitate to get in touch with us. For those thinking of booking a holiday with Turquoise later in 2021 or in 2022, please do speak to our team of experts who would be more than happy to help.


Covid-19 FAQ

Can I book a Turquoise holiday for 2021?

Yes. If you are interested in booking a holiday with Turquoise departing in 2021 (and beyond), rest assured you can book with the knowledge that whatever happens, your money and holiday plans are safe. Please speak to one of our experts as soon as possible to discuss the rules, regulations and entry requirements for the holiday destination you are considering and the situation regarding deposits, refunds and cancellation policies. It is important to note that there are still multiple destinations which are not allowing UK citizens to enter, or where borders remain closed to all. We are monitoring updates daily and will circulate news of destinations re-opening as soon as we have concrete information to do so.

What is your refundable deposit policy?

For all departures from 01 January – 31 December 2021, The Turquoise Holiday Company is offering a 100% fully refundable deposit, 70 days prior to departure, when the final payment for your holiday will be due. Refund offer is only valid if there is a government advisory in place affecting the holiday destination(s) confirmed at the point of final balance payment, or if the 14 day quarantine on return to the UK has not been lifted. The refundable deposit offer is combinable with all other holiday offers as stated at the time of booking. If cancellation is required within 70 days of departure due to a government advisory against travel to the holiday destination(s), The Turquoise Holiday Company has full ATOL protection.

Is it still possible to change my travel dates or organise a holiday credit for the future?

Yes. If you are due to travel imminently to a destination which still has a quarantine in place, where borders remain closed to UK citizens or the UK is still subject to lockdown restrictions, and you would like to change your travel dates, please contact us as soon as possible to make alternative plans. For those who are unsure as to when they would like to travel in the future, but know they would like to re-arrange a holiday with Turquoise, we are happy to hold a credit for up to 12 months.  

Is it too early to book for 2022?

No. With so many British tourists having had to delay their 2020 holidays, we hugely recommend getting your holiday plans confirmed for 2021 as soon as possible, as availability is filling up fast. This is especially important for remote destinations, small lodges and boutique hotels, where availability during peak months is already looking busy. So, to avoid any disappointment, please do not hesitate to get in touch with our team for a bespoke holiday quote. We are also offering all those who book a Turquoise holiday departing in 2021, a 100% refundable deposit. Please speak to our travel specialists for the full terms and conditions on the refundable deposit offer.

What happens if I, or a loved one, becomes unwell?

If you or a loved one becomes unwell, please let us know as soon as possible. We will do everything we can to assist with cancelling your holiday, although cancellation fees will need to be claimed for through your travel insurance provider. Please always make sure you take out comprehensive travel insurance for your travels. If you need assistance with this please let us know.  

What happens if I want to cancel?

As it stands, our normal cancellation policy will apply. Please see section 6 of our booking conditions for full details. If you are sure you do not want to travel at this time, please speak to your specialist about postponing your holiday, rather than cancelling at this stage.

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