The only problem I have had with Turquoise was trying to find the feedback form on the website ! Perhaps you would be kind enough to forward my comments!
From the first contact by telephone to the arrival of the feedback form, Turquoise have been a delight to deal with.
Hotel descriptions were accurate and meet and greet at airports clockwork. The only criticism was that we did not realise until boarding that our flight was not direct !
We will enquire with Turquoise first when booking our next holiday- can there be any greater recommendation………..